Returns and Refunds

If you are not satisfied with your purchase, we will consider a return or exchange in accordance with the company’s policy. For consultation and to initiate a return, please contact us at +90 552 654 75 76 or via email at info@salmanzade.com.

Please review the requirements below. If you wish to proceed with a return, refer to the section “How to Initiate a Return.”

Our Return Policy

We accept return or exchange requests only within 14 calendar days from the date of delivery. Requests submitted after 14 calendar days will not be considered.

Only products in their original packaging, undamaged and unused in any way, are eligible for return or exchange. Our products do not have protective film sealing; therefore, any sign of use is determined through visual and technical inspection of the bottle, atomizer, and packaging. Products showing signs of use are not eligible for return.

Products that are damaged or defective upon delivery may be returned for exchange or refund. Please inspect your order upon receipt and contact us on the day of delivery to report the issue and provide photographs. The company reserves the right to determine whether the product qualifies for return or exchange based on the information provided and inspection results.

Returns are accepted only for products purchased through the official website salmanzade.com. Refunds will be issued solely to the original purchaser and to the same payment method used for the initial transaction.

Products purchased at a discount, made-to-order items, engraved products, or any personalized items are not eligible for return or exchange.

Shipping costs are non-refundable, except in cases of confirmed manufacturing defects or delivery damage. In all other cases, shipping expenses in both directions are the responsibility of the customer.

Returned items must be sent back in their original box, including all packaging materials and proof of purchase. The company is not responsible for loss, theft, or mishandling of returned parcels by third-party shipping services.

Defective or Damaged Products

If you receive a product that is damaged or defective, please contact us on the day of delivery at +90 552 654 75 76 or via email at info@salmanzade.com and provide photographs of the packaging and product. We will assist you with further steps and offer a resolution in accordance with our policy. Depending on the situation, an exchange or refund may be offered.

How to Initiate a Return

To begin the return process, please contact us at +90 552 654 75 76 or via email at info@salmanzade.com. You will be required to provide photographs of the product and packaging. Once we confirm that the item has not been used and remains in its original condition, we will provide return instructions.

Please carefully repack the product in its original packaging, including the outer shipping box, using sufficient protective materials to prevent damage during transit.

After shipping the return, please contact us with your name, order number, reason for return, and tracking number.

Once the returned item has been received and passed quality inspection, the refund will be issued to the original payment method used for the purchase. Please allow 4–8 business days for the funds to appear in your account, depending on your bank or payment provider.

Shipping and Regions

We ship to Russia and Turkey. Delivery to Europe is available; however, delivery times may be extended due to logistical and customs procedures. Return conditions and delivery timelines in such cases depend on the shipping route and carrier.